Frequently asked questions
Where do you ship?
We currently ship within the United States only, to all 50 states. International shipping is not available at this time.
How much does shipping cost?
Shipping is free on every order within the US, with no minimum purchase required.
How long will it take to get my order?
Orders are processed within 48 business hours of payment confirmation (up to 3 business days during high-demand periods). Once dispatched, delivery typically takes 7 to 15 business days. These are estimates, and carrier delays can occasionally occur.
How do I track my order?
As soon as your order ships, you'll receive an email with your tracking number. You can follow your package in real time on our order tracking page. Tracking may take 24 to 48 hours to update after you receive the shipping email.
What is your return policy?
You have 90 days from the date you receive your order to return eligible items, no reason needed. Items must be unworn and unaltered, free of stains, odors or perfume, with all original tags, labels and packaging intact. See our Returns & Refunds Policy for full details.
How do I start a return or exchange?
Email us at contact@lopiswear.com with your full name, order number and the item(s) you'd like to return, or use our return form. We'll reply within 1 to 3 business days with confirmation and return instructions.
Who pays for return shipping?
If your item arrived defective or you received the wrong item, we cover the return shipping. For change-of-mind returns, return shipping is the customer's responsibility, and we recommend using a tracked, insured service.
When will I receive my refund?
Once your return arrives and passes inspection, we process the refund within 14 calendar days to your original payment method. Please allow an additional 3 to 10 business days for it to appear, depending on your bank or payment provider.
Can I exchange an item for a different size?
Yes. Just mention the size or style you'd like in your return request. Exchanges are subject to availability; if the item you want isn't available, we'll issue a full refund instead.
What if my item arrives damaged or incorrect?
Contact us at contact@lopiswear.com within 48 hours of delivery with photos or video of the item and its packaging. We'll send a replacement at no extra cost or, if it's unavailable, issue a full refund.
Are any items final sale?
Items clearly marked as final sale at the time of purchase can't be returned. Everything else is covered by our 90-day return window.
My order shows as delivered, but I haven't received it.
Please check around your delivery area and with neighbors first. If you still can't find it, email us at contact@lopiswear.com within 5 business days of the estimated delivery date and we'll open an investigation with the carrier.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely through Shopify Payments, and we never store your full card details.
How do I choose the right size?
Each product page includes fit details and, where available, the size our model is wearing. Torn between two sizes? Email us before you order and we'll help you find the right fit.
How can I contact LOPIS?
Email us at contact@lopiswear.com. Our team replies within 1 to 2 business days, Monday through Friday (Eastern Time). If your question is about an existing order, please include your order number.
Free US Shipping
Complimentary shipping on every order across all 50 states. No minimum.
90-Day Returns
Changed your mind? Return eligible, unworn items with tags attached within 90 days of delivery.
Real Support
Questions about fit or your order? Email us and we'll reply within 1 to 2 business days.
Ease, defined. Everyday menswear built to be worn, layered and lived in.